Shipping & Returns


Orders are shipped within 24 to 72 hours. Monday through Friday 9 AM to 3 PM.


We use the following carriers deliver our products:

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using first-class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipment of your order is based on the weight of your products, and your location. Before the final checkout page will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

if an item goes on back order we will ship you the portion of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


How to Return an Item

Your item must be in its original unopened condition to be returned, unless there is a manufacturer defect. You must return the item within seven days of your purchase.

Please e-mail returns to to receive an Return Authorization #
Mail your returned item to:

Beacon Brands, LLC
C/O Kersten
Returns Department RA # __________
10 Coventry Lane
Beacon Falls, CT 06403

Include in your package a signed letter stating the reason for your return and the original order confirmation.

Returned Exceptions

All items cannot be returned if they are open.

Merchandise that has been used or altered in any way will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee: this will be deducted from your refund. We also do not refund the original shipping and handling that you pay for on the order.


If your item is in new condition, you may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you will have to pay return shipping.